A ● After-sales service team:
The company will set up a professional after-sales service team to handle consumers' after-sales problems.
The after-sales service team usually has rich product knowledge and maintenance experience, and can quickly determine the cause of the fault and provide solutions.
● After-sales response time:
The company will set a reasonable after-sales response time to ensure that consumers can get timely responses and processing after raising after-sales issues.
Under normal circumstances, the company will promise to respond to consumers' after-sales issues within 24 hours and provide solutions in the shortest time.
● After-sales repair service:
For products that need repair, the company will provide a variety of repair methods such as door-to-door repair and mail-in repair to meet the different needs of consumers.
During the repair process, the company will ensure the use of original accessories and professional repair tools to ensure the quality of repair.
● After-sales tracking and feedback:
After the repair is completed, the company will conduct after-sales tracking to understand the use of the product and ensure the repair effect.
At the same time, the company will actively collect feedback from consumers and continuously improve the quality of after-sales service.